Frequently Asked Questions
Everything you need to know about your Animal Station shopping experience.
What is your standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping within the UK takes 3-5 business days, while international shipping can take between 7-14 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be unworn, unwashed, and have all original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
What payment methods do you accept?
Animal Station Ltd accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Where can I find a size guide for your clothing?
A detailed size chart is available on every product page. We provide measurements in both inches and centimeters to help you find the perfect fit for your body type.
Do you offer sustainable or eco-friendly products?
Yes, we are committed to ethical fashion. Many of our collections feature organic cotton and recycled materials. Look for the 'Eco-Friendly' badge on specific product listings.
Can I track my order once it has been shipped?
Absolutely. As soon as your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery progress.